Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us:
- Email address (for account and order notifications)
- RuneScape Name (RSN) (for service delivery)
- Payment information (processed securely by our payment providers)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order confirmations and updates
- Provide customer support
- Improve our services
- Prevent fraud and abuse
3. Information Sharing
We do not sell your personal information. We may share your information with service providers who assist us in operating our business (payment processors, email services), and when required by law.
4. Data Security
We implement industry-standard security measures to protect your personal information. All payment information is encrypted and processed through PCI-compliant payment processors. Account credentials are encrypted at rest.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our services are used. You can control cookies through your browser settings.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Order history is retained for your convenience and our business records.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting our support team. We will respond to your request within a reasonable timeframe.
8. Third-Party Services
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us through our live chat, Discord, or email support.